MarketplaceSupport Bot

Support Bot

support

An always-on AI support agent that answers customer questions using your knowledge base. Deploys to your Discord server or website chat widget. Learns from your docs, FAQ, and product info. Escalates to humans when it's unsure. Handles ticket creation, status checks, and common troubleshooting flows.

DiscordWeb WidgetOpenClaw

Features

What you get

Knowledge base powered

Feed it your FAQ, docs, and product info. The bot answers accurately based on your actual knowledge — not hallucinations.

Smart escalation

When the bot can't confidently answer, it creates an escalation with full conversation context for your team.

Always-on coverage

Runs 24/7 as a persistent service. Customers get instant responses at 3am on a Sunday — no more unanswered tickets.

Multi-channel deployment

Deploy to Discord for community support, or embed as a chat widget on your website. Same knowledge base, consistent answers.

How it works

Under the hood

1

Add your Discord bot token and paste your knowledge base — FAQ, docs, pricing, common issues

2

Configure which channels to monitor and where to escalate questions the bot can't answer

3

Bot starts monitoring conversations and responding to customer questions in real-time

4

Uncertain questions get escalated to your team channel with full conversation context

Use cases

Built for

SaaS companies who want instant support without hiring a 24/7 team
Open source projects that need community support without burning out maintainers
E-commerce stores handling order status, returns, and product questions
Developer tools teams who need technical support coverage around the clock

Integrations

Connects with

Discord
Web Widget
OpenClaw

Ready to deploy Support Bot?

Configure your agent, connect your integrations, and deploy in under 60 seconds. No infrastructure to manage.

Plans start at $49/mo · Cancel anytime